The Money Back Guarantee is a special guarantee that our company adds to the products.
In fact, if for any reason the products of the Aloeplus line are not to your liking, send the package back even empty and, without asking you questions, we will refund your money.
YOU HAVE 30 DAYS TIME: yes, we have more than doubled the legal deadlines because we are sure that the benefits of Aloeplus will win over you and our faithful friends too.
To take advantage of the Satisfied or Refunded Guarantee, the customer must send HDR Sas a communication to that effect, within 30 working days from the date of receipt of the goods. This communication can be sent by email to email@example.com, by fax to 0823/944738 or by mail addressed to HDR Sas via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE). Once we have received the aforementioned notice of withdrawal, HDR Sas will quickly communicate to the customer the instructions on how to return the goods which must be sent to HDR Sas within 14 days of authorization.
The Money Back Guarantee is however subject to the following conditions:
- The warranty is valid only for products ordered for the first time and not on reorders.
If the return concerns several pieces of the same product, the empty packaging can only be one, the other products must be intact. The packaging of unused products must be intact and returned in the original packaging, complete in all its parts; in all cases the affixing of labels or adhesive tapes directly on the original product packaging should be avoided
- By law, the shipping costs for returning the goods are charged to the customer;
- The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- In case of damage to the goods during transport, HDR Sas will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund. the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the guarantee request;
- HDR Sas is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
- Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the packaging and / or the original packaging of the unused products are damaged, HDR Sas will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs. Without prejudice to any restoration costs for damage to the original packaging, HDR Sas will refund the customer the amount already paid, as quickly as possible and in any case within 30 days from the request for withdrawal, by means of a reversal of the amount charged on the Credit card or by bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code – CAB – Current Account of the invoice holder).